Frequently Asked Questions
Everything you need to know about shopping with Upway
What are your standard shipping times?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return or exchange process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, all products purchased through Upway come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our live chat support.