Returns & Exchanges
At Upway, we want you to shop with absolute confidence, which is why we offer a 30-day window for returns or exchanges on all eligible items. We are dedicated to ensuring your satisfaction by making our return process as transparent and efficient as possible.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in unused, resaleable condition.
Ship the Package
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing